It is important for ensuring that there are profitable and professional relationships developed with suppliers by the members of an organization In case of upstream business activities, the rapport with suppliers is the most important task for an organization (Lee et al., 2020). The processes associated with the management of effective professional and personal relationships with suppliers also has great importance in the upstream activities of a supply chain (Lee et al., 2020). Therefore, there can be activities like addressing and management of grievances of suppliers considered to be important in upstream business activities.